Contact our editorial team
Buusti is an independent information site about online gambling products and player safeguards. This inbox handles questions about our content, including how we describe payments, bonuses, verification and responsible gambling tools. We cannot manage an account, change a balance or process a withdrawal.
What our contact team can answer
We can help with questions about a page, clarify wording used in our editorial content and point you towards the relevant information on this site. We can also explain how our contact and responsible gambling pages are organised.
Our editorial team cannot create or verify player accounts, accept deposits, approve withdrawals or change bonus terms. Those requests need to go through the relevant account or payment service rather than this inbox.
Reaching the editorial team
Send your message to [email protected]. Include the page or subject you are asking about and describe what you need in a few clear sentences.
Please do not send passwords, full payment details or identity documents by email. If your question concerns an account, use the operator's own support channels so the request reaches the team that can act on it.
Account questions
Account and payment questions can involve bank credentials, deposits, withdrawals, bonus conditions, identity checks or a technical problem. Our editorial team can explain the general information shown here, but it cannot access an account or act on an individual transaction.
When contacting the operator's support team, have your registered email address, the approximate date and time of the issue and any reference shown on screen ready. These details help support identify the account and the stage of the transaction without asking you to repeat the whole problem.
Buusti's operator provides live chat and email support, with support available 24/7. Use the contact details in your account or on the operator's own site for account-specific assistance.
Complaints and disputes
If you have a complaint about your account, contact the operator first so it can review the matter and work with you towards resolution. Our site does not handle individual complaints or overturn account decisions.
The operator's stated process gives it up to 90 days to work with a player on a complaint. If a dispute remains unresolved, the operator directs players to the Estonian Tax and Customs Board.
Responsible gambling support
Gambling should remain an entertainment choice, not a financial plan or an obligation. If it is becoming difficult to control, you can contact GamCare or call the National Gambling Helpline on 0808 8020 133, free and available 24/7.
For free and confidential support, visit BeGambleAware.org. You can also use GamStop to self-exclude from licensed gambling sites.
This site is for people aged 18 and over. If you use a shared device, keep parental controls in place and do not allow a minor to access gambling services.
You must be 18 or over (18+) to use this site. For free, confidential help with gambling, visit BeGambleAware.org.
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